Shipping

To prioritize the safety and health of our fish we have two options for shipping.

FEDEX Priority Overnight Shipping $39.99: Processed Monday, Tuesday, Wednesday (FedEx
can not ship to PO Boxes). If you placed an order on wednesday it might be shipped the
following Monday.


USPS Priority Mail $$25 : Processed on Monday only. Any time you place an order it will be
shipped on Monday. If you placed an order on Monday, it will be shipped the following
Monday.

You will be emaled a tracking number once your order has been processed.

For the safety of the animals, we do not ship aquatic life on Thursday and Friday. We are closed on weekends. We do not want live aquatic animals sitting in a shipping warehouse over the weekend. Thank you for your understanding.

Where do we ship?

United States of America - Domestic shipping only!

Sorry, we cannot ship to anyone in Hawaii & Washington State.

Yes, we can ship to Puerto Rico using USPS.

Yes, we ship to Alaska! Sorry, we do not ship to Guam or Canada.

Concerned about a shipping delay?

Fish can live in the shipping box 1 week (7 days) - sometimes longer
Shrimp can live in the shipping box 2 weeks (14 days) - sometimes longer

QUESTIONS ABOUT MY ORDER:

What does your shipping process look like?

We review all orders to ensure that the appropriate heat or cold packs are used based on weather forecasts along with flagging any orders that cannot be shipped due to inclement weather, or livestock concerns like health or supply. We reserve the right to hold or cancel an order due to these conditions and you will be notified as soon as possible.
Our team then works to carefully pick and inspect your fish and shrimp to make sure they are good to go. If your fish or shrimp do not look healthy due to any health changes, we will not send them out and those items will be cancelled from your order and refunded. We want your fish or shrimp to have the best chance possible to make it to you alive and sending them healthy is our number one priority.
If it’s all clear. your order is packaged, labeled, and dropped off at the shipping facility for shipment to you.

You will be emaled a tracking number after your order has been shipped.

For USPS orders: USPS Priority Mail usually takes about 2 to 4 business days to arrive.

I have a question about shipping delays, redirections, missed deliveries, etc.:
All questions related to shipping once your order has left our facility should be redirected to USPS directly as we are unable to provide any further information. Please have your tracking number available for faster service.


MY TRACKING NUMBER SAYS DELIVERED BUT I DIDN'T RECEIVE ANYTHING. WHAT DO I DO?

If your tracking number states that the package was delivered but you did not receive anything you will have to contact the United States Postal Service and handle the issue with them. From our experience we have noticed that most of the time when this happens the package needs about 2-4 more days to show up and may have just been a delay or error with the U.S. Postal Service. We also suggest asking any neighbors or family members if they received the package on accident. Please check any mailboxes, leasing offices, or anywhere they may have dropped your items off instead of your door. We are not responsible for any stolen or lost goods once the tracking states that the item is delivered. If you believe the items may have been stolen, please file a claim with USPS to further the matter. The number to contact them is 1(800) 222-1811


I got my order and there was a DOA or I didn’t receive an item. How do I get it fixed?

For DOAs, you must send us photos of any DOA fish or shrimp that arrived DOA. If an item is missing, please take a photo of how the box arrived and all the bags that were inside of it. Please send the photos of dead fish while in the bag before opened. we only gaurantee fish to be alive for the first hour upon delivery.

Is it possible to return my fish or shrimp for something else?

We are unable to accept returns on any livestock item--No Exceptions. We would recommend you donate them to your local pet or fish store so they can find a good home.

Can I cancel my order?
Once we have processed your order we cannot accept any cancellations.